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福建渊博 LV
发表于 14-7-2012 23:10:48
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T07131-酒店男客服员（2000）网络面试-SP
我要报名：
公司：新加坡酒店。http://porcelainhotel.com
职位：客户服务Guest Relations Executive: 2人， 男性,30岁以下
工作职责
Report to the Guest Relations Manager.
??Hadle reception, reservations and housekeeping’s daily operations.
??Answer all telephone calls promptly and accurately by using standard telephone verbiage.
??Provide courteous service in dealing with local and overseas enquiries.
??To record and process all reservation inquiries and overseas hotel bookings.
??Handling of day to day operations and email management.
??Create all reservations received during respectively shift.
??Maintain proper records of documents and correspondences.
??Handle all in-house guests’ request on time in appropriate manner.
??Handle all guests’ feedback and ensure it is resolved amicably.
??Assist GRM to handle guest complaint, both written and verbal.
??Ensure documentation of all guest related issues using the daily shift log.
??Meet, greet, room and send important guests.
??Handle check-in and check-out of guests and cashiering duties.
??Build relationships with guests to delight and gain loyalty and ensures all interactions with
guests are handled professionally and promptly.
??Coordinate with M&E, plan and schedule for regular room maintenance.
??Ensure the safety, security procedures are complied within the entire hotel.
??Responsive to situations and activities that take place at the Lobby, public areas and
guestrooms.
??Perform registration of all in-house guests & visitors according to hotel standard
requirement.
??Ensure credit check is carried out daily to all in-house guests.
??Inspect all vacant clean rooms before guests’ arrival.
??Perform site inspection with potential guests, Travel Agents and Corporate Clients.
??Offer improvement and suggestions to improve hotel service level and revenue.
??Handles all guest interactions with the highest level of hospitality and professionalism,
accommodating special requests whenever possible.
??Responds to all guest requests in an accurate and timely manner making recommendations
based on local knowledge and hotel practices.
??Knowledge about activities available in the city (theatre, sports, concerts, shows, specialexhibits, sightseeing) and establish contacts with vendors in these areas in order to provideinformation, ticketing and reservations for guests.
??Assure that concierge desk collateral and information for restaurants, museums, attractions,maps and other local attractions are updated and current.
??Process packages, faxes, messages and mail which may be either outgoing or incoming in an
accurate and timely manner.
??To ensure all individual & masters keys, electronic access cards and special keys are returnedduly.
??Any other ad-hoc duties that are assigned by GRM
要求：
1． 本科学历
2． 可以说英文；
3． 会说流利的普通话
4． 外表干净清爽；身材匀称
5． 酒店相关大堂客服或大堂经理工作经验；
6． 至少2年酒店客户服务经验。
7． 愿意做一直晚班;
8． 有护照优先
9． 愿意服从公司分配及安排;
月薪：2000/月；
工作时间：
1. 正常工作时间每周44小时,;
2. 超过规定工作时间算加班;
3. 病假14天,住院假60天;
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新加坡劳务
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