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Company: Titanicom Tech Limited (Hong Kong Company) Position: Technical Service Engineer Location: 60 Paya Lebar Road, Paya Lebar Square#10-44, Singapore 409051 Salary: to be negotiated Job Responsibilities l Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate; l Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval; l Urgent onsite support when it is required within 4 hours for the highest SLA response; l Troubleshooting, diagnosing and resolving hardware, software, network and system problems; l Replacing faulty network hardware components during the day and night; l Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters; l Accurately document incident and service requests within the service management platform; l Assist in purchase and inventory in and out of all technology equipment or spares parts; l Evaluate current configuration and processes and develop documentation and SOP’s; l If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process; l Helps develop, document, communicate and enforce end user and networking policies; l Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report; l Position may be required to perform duties outside their normal responsibilities as needed and when requested Requirement： l Over 1 year IP or IT project delivery experience; excellent fresh graduates are totally welcome; l Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge; l Basic server knowledge and familiar with Linux CLI; l Outstanding communication skills in English and Mandarin, bonus points if can speak third language; l Able to travel domestic and overseas on demand; l Work efficiently under pressure and working overtime may be required; l Familiar with Huawei devices (or H3C devices) and experience on network design / technical implementation is preferred; l Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, and PMP or ITIL certification is preferred
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求职招聘
IP卡
狗仔卡
提升卡
沉默卡
喧嚣卡
变色卡
显身卡
