emmanh

xiaotianzhou 发表于 21-7-2017 16:37
我来更新一下。我先发邮件给helpdesk这个邮箱，收到如上的自动回复。然后我才给feedback那个邮箱又发了一次 ...

"we seek your understanding that we will not be replying to your email"

Submitting supporting documents

You may submit your updated documents at this office, located at level 6 of ICA Building. Kindly select the [Enquiry] option from the Self-service ticketing kiosk located at the office’s entrance. Alternatively, you may email us scanned copies of the updated documents for our processing.

这里说，你还是可发扫描副本到他们的邮箱。我的理解是，他可能不会回复你，但是会接受。

xiaotianzhou

emmanh 发表于 24-7-2017 21:40
"we seek your understanding that we will not be replying to your email"Submitting supporting docum ...

应该是这样。不过他们2天后给我回复了。回复如下：
[size=13.3333px]We refer to your emails on 20 July 2017.
[size=13.3333px]Thank you for the updated information. We have forwarded the documents to the relevant officer for his/her attention.
[size=13.3333px]

[size=13.3333px]希望到了officer手上进度能加快一些。

emmanh

xiaotianzhou 发表于 25-7-2017 15:09
应该是这样。不过他们2天后给我回复了。回复如下：
We refer to your emails on 20 July 2017.
Thank you ...

祝福你！